Subject: Payment Completed but Domain Still in Cart

Dear Porkbun Support Team,

I am writing to report an issue with my recent domain registration attempt. Today, I tried to register the domain example.com and completed the payment via Alipay. The payment was successfully deducted from my account, but the domain remains in my shopping cart and has not been registered.

Here are the details for your reference:

· Domain: example.com
· Porkbun Invoice/Order #: XXXXXXX
· Alipay Transaction ID: XXXXXXXXXXXXXXXX
· Merchant Order ID: src_XXXXXXXXXXXXXXXX
· Issue: The invoice in my Porkbun account shows a payment of $0, but the payment was successfully processed via Alipay.

I confirmed that the payment was deducted from my Alipay account, and I have also seen similar reports from other users on Reddit experiencing the same issue with payments via Alipay. I believe this is a technical error on your platform, and I would appreciate your assistance in resolving it promptly.

Could you please investigate this issue and complete the registration for the domain example.com as soon as possible? If additional verification is required from my end, please let me know.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
Elvish

Dear NAME,

Thank you for your reply. I would like to clarify that the payment for the domain has already been successfully deducted from my Alipay account.

I notice that you use the Stripe platform to process Alipay payments. Could you please check the status of the specific order src_XXXXXXXXXXXXXXXX in your Stripe merchant dashboard?

I have taken a screenshot of the successful transaction from my Alipay account and also downloaded the official electronic transaction receipt. The original document (protected by a digital signature) is in Chinese. I have attached both the original Chinese receipt and an English translation to this email for your review.

If any other documentation is needed from my side to verify this payment, I am happy to provide it.

If there is an ongoing issue with this specific payment method on your end, I would appreciate it if you could initiate a refund for this transaction (src_XXXXXXXXXXXXXXXX) via your Stripe backend. Once the refund is confirmed, I am willing to complete the purchase for the domain using an alternative method, such as PayPal.

I look forward to your assistance in resolving this matter promptly.

Best regards,

## Urgent: Payment Verified but Order Incomplete - Order #【你的订单号】 & Stripe Charge src_【商家订单号】

Dear Porkbun Support Team,

I am writing to report a payment issue. The payment for my domain 【域名】 was successfully deducted from my Alipay account, but the domain remains in my cart and the invoice (#【你的订单号】) shows as unpaid.

I understand you use Stripe. Could you please check the status of the specific Stripe charge src_【商家订单号】 in your merchant dashboard?

For verification, I have attached:
1. A screenshot of the successful Alipay transaction.
2. The official Alipay e-receipt (original in Chinese + English translation).

If this payment cannot be applied to my order, please refund this charge (src_【商家订单号】) via your Stripe backend. I am then willing to repay immediately via PayPal or another method.

I look forward to your prompt resolution. Thank you.

Best regards,
【你的名字】

【在邮件里附上支付宝扣款截图和中英文电子流水回单】